If either the Vendor or the Organizer would like to cancel, they would have to reach out to Eventors directly via support@eventors.com. We investigate case by case.
90 DAY Cancellation Policy
Organizers may cancel their Booking and receive a 100% refund (including all Fees) if the cancelation was initiated 90 days before the event start time.
Organizers may cancel their Booking and receive a 50% refund (excluding Fees) if the cancellation was initiated between 90 days and 14 days before the event start time.
Cancellations submitted less than 14 days before the Event start time are not refundable.
Refund Timelines
Timeline | Organizer Receives | Vendor Receives |
Organizer cancels 90 days before the booking start time | 100% Refund of Booking Total (including all fees) | 0% |
Organizer cancels between 90 days and 14 days before the booking start time | 50% Refund of Booking Total (excluding fees) | 50% of Booking Total (excluding fees) |
Organizer cancels less than 14 days before the booking start time | No Refund | 100% of the Booking Total (excluding fees) |
Vendor-Initiated Cancellations
A Vendor may cancel one confirmed booking within a 6-month period without penalty. In the event of any cancellation of a confirmed booking by a Vendor, Eventors reserves the right to impose penalties on the Vendor’s account including:
A Fine of the greater of $100 or 15% of the total price of the Booking
A Replacement Fee if the cancelation is made 48 hours before the booking start time
Publishing a warning on the Vendor’s listing indicating they cancelled a booking
Suspending or terminating the Vendor’s account
Vendor No-Show
In the event of any no-show of a confirmed booking by a Vendor, Eventors reserves the right to impose penalties on the Vendor’s account including:
A Fine of the greater of $100 or 15% of the total price of the Booking
A Replacement Fee
Due to the lack of time to accommodate the Organizer for the last minute no-show, Eventors will have to find a replacement from what is available. If the available replacement to accommodate the last minute change/no-show is of higher rate, the Vendor will be responsible for the difference and will be charged accordingly.
Publishing a warning on the Vendor’s listing indicating they cancelled a booking
Suspending or terminating the Vendor’s account