Eventors is designed to be a business-to-customer (B2C) marketplace centered around professionalism, easy communication, and trust. Vendors and organizers alike rely on these benefits each time they use the service. In the rare incident of disputes between users, the same emphasis on professional communication and trust goes a long way towards reaching a quick and fair resolution.
By booking through Eventors, you agree to cover in full any damages that you or your attendees cause during the booking. Vendors are responsible for [basic cleanup and removal of trash]. For more on what is considered vendor [cleanup] vs. damages that can be reported to Eventors. Any incidents or damage claims during a booking will be resolved through the Eventors [Dispute Resolution] process.
Eventors [Dispute Resolution]
FOR EMERGENCIES, CALL 911 or immediately alert the proper authorities including police or emergency response.
Vendors may end the booking immediately if any laws or Vendor Rules are broken.
For non-emergency disputes, users must report the incident to all parties, including Eventors, within 3 calendar days (72 hrs) of the booking’s conclusion.
You must message the vendor through the Eventors platform with an explanation of the incident in an effort to reach an amicable resolution. If you reach a decision without involvement from Eventors, share your resolution via email to support@eventorss.com and we'll confirm it with both parties, then process payment accordingly.
If you are unable to reach a resolution with the other party, you can escalate the incident to our Disputes team. Once escalated, our team will:
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Inform the vendor that a dispute has been filed
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Request any additional information to be submitted over the next two business days.
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At the conclusion of our review, the Disputes team will inform the vendor and planner of their resolution and process any associated payment*
By involving Eventors in your damage dispute, you agree to accept our decision as final. Note that using messaging through Eventors helps bring any potential disputes to a resolution more quickly. Eventors may hold or reverse any vendor payouts until a decision has been made by our team.
In certain cases where Eventors is unable to render a decision, we may elect to send the dispute to a neutral third-party arbitrator who can render a binding order based on the submission of appropriate documentation and evidence.
*Occasionally, circumstances may require additional time for the Eventors review.