When a vendor accepts a booking request from a planner, they agree to reserve that time and services for the planner and not take other requests that may interfere with the booking.
Cancellations by planners create challenges for vendors, because the closer the event, the harder it becomes for a vendor to rebook their date or prepare. At the same time, plans sometimes change. Our cancellation policies are designed to give planners some flexibility while still protecting vendors who have reserved their time and services.
In all cancellations, Eventors retains its customary fees. The refund you receive depends on the cancellation policy that applies to your booking and how far before the event start time the cancellation is submitted. The policy that applies to your booking is shown before you book.
Cancellation Policy for 90 Days
| Terms | Customer refund | Vendor refund |
|---|---|---|
| Cancellation submitted up to 90 calendar days before the booking start time | 100% | 0% |
| Cancellation submitted within 90 to 14 calendar days before the booking start time | 50% (excl. service fee) | 50% (excl. service fee) |
| Cancellation submitted less than 14 calendar days before the booking start time | 0% | 100% (excl. service fee) |
Cancellation Policy for 30 Days
| Terms | Customer refund | Vendor refund |
|---|---|---|
| Cancellation submitted up to 30 calendar days before the booking start time | 100% | 0% |
| Cancellation submitted within 30 to 7 calendar days before the booking start time | 50% (excl. service fee) | 50% (excl. service fee) |
| Cancellation submitted less than 7 calendar days before the booking start time | 0% | 100% (excl. service fee) |
Cancellation Policy for 7 Days
| Terms | Customer refund | Vendor refund |
|---|---|---|
| Cancellation submitted up to 7 calendar days before the booking start time | 100% | 0% |
| Cancellation submitted within 7 to 2 calendar days before the booking start time | 50% (excl. service fee) | 50% (excl. service fee) |
| Cancellation submitted less than 2 calendar days before the booking start time | 0% | 100% (excl. service fee) |
Cancellation Policy for 2 Days
| Terms | Customer refund | Vendor refund |
|---|---|---|
| Cancellation submitted up to 2 calendar days (48 hours) before the booking start time | 100% | 0% |
| Cancellation submitted less than 2 calendar days (48 hours) before the booking start time | 0% | 100% (excl. service fee) |
To request a cancellation, contact us at support@eventors.com. We review each request case by case.
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